Terms & Conditions

Last Updated: 12/08/2025

1. Who we are and how these terms work

These terms govern your use of donatetoreduce.co.uk (the “Site”) and the services provided by Donate to Reduce (“we”, “us”, “our”). By using the Site or booking a collection, you agree to these terms. If you do not agree, please do not use the Site.

2. What we do

We provide an online booking service for free home collections of unwanted clothing and similar items. We are not a charity and do not collect on behalf of any charity. Items we collect may be resold, reused, or recycled.

3. Who can use the service

You must be 18 or older and capable of entering into a contract.

4. Making a booking

  • You must provide accurate and complete information, including a safe pickup location and truthful descriptions of items.
  • We may accept or refuse any booking at our discretion. A confirmation email or SMS does not guarantee collection if items or access conditions are not suitable.
  • You can cancel or amend a booking. Please give reasonable notice so we can reallocate collection slots.

5. Item standards and restricted items

  • Items must be clean, dry, and in a condition suitable for resale or reuse.
  • We may decline to collect items that are wet, heavily soiled, contaminated, unsafe, infested, or otherwise unsuitable.
  • We do not collect hazardous materials or items listed as restricted on our guidance pages. If in doubt, ask before booking.

6. Access, leaving items outside, and missed collections

  • You are responsible for providing safe access and any required permissions, parking, or entry instructions.
  • If you choose to leave items outside, you do so at your own risk. We are not responsible if items are removed or damaged before collection.
  • If we cannot collect because items are unsuitable, access is unsafe, or the items are not present, the collection will be marked as missed and you may need to rebook.

7. Ownership of items

You confirm that you own the items or have the owner’s permission to have them collected. Title to the items passes to us on collection without payment. Once collected, items will not be returned.

8. Communications about your booking and review invitations

  • We will contact you by email or SMS only in relation to your booking, for example confirmations, updates, and access queries.
  • After your collection, we may invite you to review the service, including via Trustpilot. This is not marketing. You can opt out at booking or at any time by following the instructions in the message or by contacting us.

9. Your privacy

Our Privacy Policy explains how we collect and use personal data. Please read it before using the Site or making a booking.

10. Your use of the Site

Do not misuse the Site. This includes attempting to disrupt the Site, introducing malware, scraping without consent, or using the Site in a way that infringes any law or the rights of others.

11. Intellectual property

All content on the Site, including logos, text, images, and graphics, is owned by us or our licensors. You may not copy, adapt, or distribute it without our written permission.

12. Availability and changes

The Site and our services may change and may be suspended or withdrawn at any time. We may update these terms. Continued use of the Site after changes means you accept the updated terms.

13. Liability

  • We provide the Site and services with reasonable care and skill.
  • We do not guarantee the Site will be uninterrupted or error free, or that information on the Site is complete or current.
  • We are not liable for loss or damage that is not foreseeable, for business losses, or for losses caused by events outside our control.
  • Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under UK law. Your statutory rights are not affected.

14. Indemnity

You agree to reimburse us for reasonable losses, costs, and expenses arising from your breach of these terms or misuse of the Site or services.

15. Termination

We may suspend or end your access to the Site or services at any time if you breach these terms or if we must do so for legal or operational reasons.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

17. Contact

Questions about these terms or our services: [email protected]

By using our website or making a booking you confirm you have read and agree to these terms.